Frequently Asked
Everything you need to know
The most common questions from guests planning a Casa Sylvia stay.
How many guests can stay at Casa Sylvia?
Casa Sylvia sleeps 5 across three bedrooms — ideal for families, couples travelling together and small golf groups.
Do you have a private pool?
Casa Sylvia does not have a private pool. Guests use the resort's communal pools — Pool 16 is the closest to the townhouse, a large family pool. Please bring your own sunbeds as none are provided.
Where is the nearest airport?
Corvera (Murcia International Airport) is around 20 minutes by car. Alicante is about 60 minutes. We can help arrange transfers.
How do I book tee times?
Once your stay is confirmed we can pre-book tee times at La Torre and any of the other courses within 20 minutes — just tell us who's playing and when.
How do I book padel and tennis courts?
All padel and tennis courts are booked through the resort's O Mobile app. Message us for the Casa Sylvia login details, download O Mobile, activate it with code 327304695, then book your court. Courts are free for guests wearing a resort wristband and can be booked 24 hours ahead in 90-minute slots from 10:00 to 20:30.
Is the resort family-friendly?
Yes — La Torre is a gated, secure resort with quiet streets, gardens, pools, restaurants and a driving range. Perfect for children.
How does booking work?
Six simple steps: check the live availability calendar, send a free enquiry, we confirm and hold your dates for 24 hours, you pay a 25% deposit by secure link, the balance is due 30 days before arrival, and we send your arrival pack a week before you travel. See the full booking flow on our How Booking Works page.
What are the payment terms? (for direct bookings only)
A 25% non-refundable booking deposit (of the accommodation total plus cleaning fee) is payable by secure Stripe link to confirm the booking and block the dates. The balance is due 30 days before arrival. For bookings made inside 30 days of arrival, the full amount is payable at confirmation. A mandatory €110 cleaning fee is included in every booking total. If the balance remains unpaid 25 days before arrival, the booking is cancelled and the dates released for re-letting (the 25% deposit is retained). The €250 security deposit is never charged. Three days before arrival the Guest is asked to save a card; a temporary authorisation hold is placed two days before check-in and released within 7 days after check-out, unless deductions apply. These payment terms apply to direct bookings made through this website only. Bookings made through Airbnb or other platforms are subject to that platform's own payment terms.
How does the €250 security deposit work?
No money is taken. Three days before arrival we email you a secure Stripe link to save a card. Two days before check-in your bank places a temporary €250 authorisation hold — the funds stay in your account, simply reserved. The hold is released within 7 days of check-out, and is only charged if there is damage.
What's the cancellation policy? (for direct bookings only)
The 25% booking deposit is non-refundable once paid. If you cancel 3 or more days before arrival, and have already paid your balance, it will be refunded in full — only the deposit is retained. If you cancel less than 3 days before arrival, no refund is given at all — the deposit and any balance paid are both retained, as we are no longer able to re-let the dates at such short notice. Any active security deposit hold is released straight away if you cancel. If the Rental Agreement is not signed within 48 hours of booking, the booking may be declined and cancelled at the Owner's discretion. This policy applies to direct bookings made through this website only. Bookings made through Airbnb or other platforms are governed by that platform's own cancellation terms.
What are the check-in and check-out times?
Check-in is from 3:00 PM. Check-out is by 10:00 AM during busy summer periods (July–August and peak holiday weeks); 11:00 AM at other times. Late check-out is sometimes possible if arranged in writing in advance.
Do you provide WiFi and air conditioning?
Yes — fast fibre WiFi throughout the house, air conditioning in every room and heating for cooler winter mornings.
Is there parking?
Yes — a private driveway plus additional resort parking.